Arkansas State University – Newport (ASUN) recently launched the new Student Connection, their one-stop service center. The 16,800 SF center was guided by a new service delivery model, developed and validated with students and staff, with five key objectives: prioritization of self-service, no physical line-ups, reducing the run around, increased accessibility and flexibility, and increased approachability. The new student services space includes meeting rooms, chancellor’s suite, vice-chancellor’s suite, testing classroom, general office space, and a bookstore.
Size
Services
Architecture
Engineering
Interior Design
Planning
Awards
ASID South Central Chapter – Silver Award, Institutional
Size
Services
Architecture
Engineering
Interior Design
Planning
Awards
ASID South Central Chapter – Silver Award, Institutional
Arkansas State University – Newport (ASUN) recently launched the new Student Connection, their one-stop service center. The 16,800 SF center was guided by a new service delivery model, developed and validated with students and staff, with five key objectives: prioritization of self-service, no physical line-ups, reducing the run around, increased accessibility and flexibility, and increased approachability. The new student services space includes meeting rooms, chancellor’s suite, vice-chancellor’s suite, testing classroom, general office space, and a bookstore.
The new center is structured to ensure that service across all channels will be managed in an integrated way – by email, phone, and in-person.
ASUN staff are teamed to provide a convenient experience for students by bringing together the services associated with:
• Admissions
• Prospective student advising
• Registration
• Student records
• Fee assessments
• Scholarships and awards
• Financial aid
